Megagamie is committed to make your shopping experience fuss free and enjoyable for you, thus kindly read through our terms and conditions before making your purchase.
PURCHASE AND DELIVERY:
- Kindly ensure that the correct product, size, colour and address have been entered prior to checking out. Megagamie is unable to neither amend any orders nor consolidate orders, which were separately made once they have been confirmed. Kindly ensure that the correct product, size, colour and address have been entered prior to checking out.
- All final orders are not refundable/ exchangeable.
- All orders will be processed within 1 to 2 working days upon verification of payment. Delivery is carried out during work hours, Monday through toFriday, excluding weekends and local public holidays (Singapore). Please ensure that all required information are submitted during the payment process to avoid possible delays during shipping.
- Megagamie will not be held liable for any lost parcels / damaged items mailed out should customer opt for normal/ regular postage.
- Self collections are only available at an announced date, which will be set weekly by us at Megagamie’s head office. Request for self collections outside of the announced date nor away from Megagamie’s head office will be duly declined.
- For self collections, do kindly check the item before you leave Megagamie’s office, and ensure that everything is good, as no exchange/refund will be allowed once the item(s) left our office.
- For self collection, please kindly note that any transport expenses incurred in the process will not be reimbursed. As such, please only opt for self-collection if you are comfortable with it.
- Self collection's item will only be kept in Megagamie's office for a period of 2 weeks. Items that are unclaimed after 2 weeks, will be confiscated regardless of reason.
EXCHANGES AND RETURN POLICY:
Defective/ Faulty Item(s) received:
- All exchanges have to mailed back to us within 7 days from the day the parcel was received by customers. Failing in do so, all exchanges request will be dully rejected.
- Please take a snapshot of the defect with descriptions and forward the snapshot to firstname.lastname@example.org prior to mailing it back to us.
- Once you received a confirmation from us via email exchanges, faulty items have to be mailed back to us within 3 working days.
- Exchanges will only be done if the item is still in its original conditions (unworn, unwashed, unaltered)
- An exchange will be done if the item(s) sent to you is defect/ faulty*. Megagamie will reimburse normal postage for the defect item(s) sent.
- There is strictly no cash refund unless the exact same piece is Out of Stock.
- There may be a 0.5”-1” difference in the published measurements as items are mass produced and not made to measure. Colors shown may deviate slightly on different screens as different monitors have different resolutions, In such cases, the variance may not be considered as a defect.
- Megagamie will not accede to any exchange/refund request should you purchase our merchandise from any third party.
- All Items bought during sales period or at a discounted price are not eligible for any cash refunds.
Incorrect Item(s) received:
- We apologize for sending you an incorrect item , please mail the incorrect item(s) to megagamie within 7 days from the day the parcel was received by customers.
- Before you mail it back to us, please take a snapshot of the incorrect item(s) received and forward the snapshot to us at email@example.com We will reimburse the postage/shipping fees incurred.
- An exchange will be done if the item(s) sent to you is incorrect. There is strictly no cash refund unless the exact same piece is Out of Stock and all exchanges will only be done if the item is still in its original conditions (unworn, unwashed, unaltered)
- Megagamie will not accede to any exchange/refund request should you purchase our merchandise from any third party
Size / Color exchanges:
- Megagamie strictly do not allow Size/ Color exchanges. Hence, kindly make sure that you have chose the correct size and color before proceed to check out. This applies for both Regular and sales item(s)
- Backorders are opened for sold out items.
- Arrival time for different items differ and are usually stated under the individual items.
- There may be delayed backorders due to unforeseen circumstances such a delayed shipment, lack of fabric etc. For such circumstances, cancellation of orders are not applicable.
- Backorders may also be cancelled due to insufficient quantity upon stocks arrival. For such circumstances, a store credit will be issued accordingly. There will strictly not be any be any cash refunds.
- Megagamie will not be able to combine instock and backorder items to be mailed out together.
- We only accept two modes of Payment. They are Internet Banking and Paypal. We do not accept ATM transfers.
- For customers who choose PayPal as their payment method, order(s) will be reserved for 2 hours upon receiving an invoice.
- Customers who choose Internet Banking as their payment method will have their order(s) reserved for 4 hours upon receiving an invoice.
- Payment details have to be submitted via the form provided once you make a purchase, and all orders will automatically be cancelled if payment is not received within the timeframe. Cancelled orders cannot be reversed and Megagamie will not be held liable if the payment details are not provided for within this timeframe.
- Colors of product may differ due to color calibration of individual's computer and it might appear darker in reality due to strong studio lighting used during photo-shoot.
- A difference of 0.5”-1" between the item(s) received with what was provided in our given measurements may not be considered as a defect.
- Colour may transfer onto other garments, upholstery and bags. Do take note whenever necessary.
- Minor defects such as loose threads, slight misalignment of seams, dropping buttons which can be sewn on, etc will not be considered for exchange/ return/ refund.
- You are advised to hand wash all Megagamie apparels (individually) without soaking for the first few washes as colour transfer may occur.
- Please iron on reverse side of the apparel. Low to Medium heat ironing is encouraged for all products. We would encourage steaming or ironing them using indirect heat (by placing a fabric/cloth between the item and iron).
GIFT VOUCHERS/ DISCOUNT CODES:
- The Vouchers are in Singapore currency
- Vouchers can only be applied once for one time transaction, and not splittable.
- Megagamie will not be able to issue another discount code for the remaining balance of the voucher's credit, thus we strongly recommend you to let us know in advance if you wish us to split the amount of the gift vouchers for you. for instance, $100 gift vouchers to be split into 4 discount codes with amount of $25 each.
- All vouchers are not exchangeable for cash
Megagamie Reserves the right to make amendments to any of the above Terms & Conditions without prior notice. By purchasing from our website, you are deemed to have agreed to the above terms and conditions listed.