Unfortunately we do not accept return at this point of time unless the item is faulty.
For exchange, please send us an email to lodge an exchange request to firstname.lastname@example.org with your order number.
We regret to inform you that we only allow exchange for order that's been made within 7 days.
No, you do not need to create an account to shop or purchase with us. After your first purchase, the system will automatically create an account for you and send the username and password to your email.
If you’ve added something to your shopping bag, it will be reserved for 8 minutes. After 8 minutes it will be removed so other customers can buy it. You have to proceed to checkout before the given time frame to secure the slot.
You are unable to amend any part of your order or change the delivery or payment method once your order is complete. Do email us at email@example.com if you need any assistance.
You only have to key in your address for the first check out. After which the system will store your address for future use.
Your discount/promo code has to be entered in the box which states ‘DISCOUNT’ when checking out. Once you have entered the code, click on ‘Apply discount’.
As our discount/promo codes vary so do the terms and conditions of each, so make sure you check when you receive any discount/promo code.
Postage, Return and Delivery
Unfortunately, instock and backorder items cannot be combined in a single parcel. If your order consists of both, it will be separated during checkout and we will mail the items separately.
We want to sort out any issues with incorrect items straightaway.
Please contact our Customer Care team with the order number and the incorrect item's name and number.
We'll get back to you within 48hours and try to resolve it for you as quickly as we can.
We want to sort out any issues with faulty items straightaway.
As soon as you discover a fault, please contact our Customer Care team with the order number, the faulty item's name and number, and a description as well as a snapshot of the fault.
We’ll get back to you within 48 hours, for more information please refer to our Terms and Conditions page.
We accept Credit card, GoPay, and Bank Transfer.
We use JNE to ship out all orders Nation-wide. Shipping fee will be calculated automatically at check out
For shipping to Singapore & West Malaysia, the shipping fee is IDR 120.000/kg or free with minimum purchase of IDR1.800.000
Unfortunately you are not able to join the backorders anymore once it’s closed. But not to worry, once the stocks arrive we will release all the available slots under “Extra from backorders” tab. Alternatively, please contact us at firstname.lastname@example.org.
Instock and backorder items will be mailed out separately, hence we are not able to combine the postage for instock and backorder.
Normally it will take 4-5 weeks to arrive once the backorder closed, but it may take longer during peak period. Rest assured all items will be mailed out straight away in batches once the stocks arrive.